1. Dispatch Timeline
- Orders are processed within 3–7 business days
- Custom or bulk orders may take longer
2. Delivery
- Delivery timelines depend on location and logistics partners
- Rivastra is not responsible for delays caused by courier services
3. Shipping Charges
- Charges may vary based on order size and location
- Final cost will be shared at checkout or quotation
🔄 Return & Exchange Policy (Important for B2B)
1. No Return Policy
Due to the nature of bulk business:
- No returns or exchanges are accepted once the order is confirmed
2. Damaged or Incorrect Products
- Claims must be raised within 48 hours of delivery
- Unboxing video is mandatory as proof
- Valid claims will be resolved via replacement or credit note
💳 Payment Policy
1. Payment Terms
- Advance payment or agreed credit terms apply
- Orders will not be processed without payment confirmation
2. Payment Methods
- Bank transfer / UPI / approved payment gateways
3. GST Billing
- All invoices include applicable GST
- Buyers must provide correct GST details
🏭 Quality Assurance Policy
At Rivastra, quality is our priority:
- Each product goes through strict quality checks
- Manufactured using premium fabrics and modern machinery
- Focus on durability, comfort, and finishing
🤝 Cancellation Policy
- Orders once confirmed cannot be cancelled
- Cancellation requests (if any) are subject to approval before production starts
📞 Contact Policy
For any business inquiries or support:
- Email: info@rivastra.com
- Phone: +91 81198 57416
- Location: Road no 1, Plot No E-10/3, Hoziwala Industrial Estate, Sachin Apparel Park SEZ., Sachin, Surat, Gujarat 394230
